LEVELCHIMNEYSTOVES

• Bovada experienced operational issues this week
• Bovada customers continue to encounter account problems
• Bovada says it has remedied the situation

Bovada is on damage control after many players expressed frustrations with the online casino and sportsbook amid what is seemingly a technical disruption or possible hack.

Bovada, the controversial online gambling website that has been sent cease-and-desist letters by numerous state gaming regulatory agencies and attorneys general in recent months for allegedly operating illegally, is responding to a slew of customer complaints on social media. The grievances include gamblers asking where their weekly bonuses are, withdrawals not being processed, accounts being disabled, and missing funds.  

Heads up, just talked to Bovada about my crypto deposit. They can’t find it in their system despite my crypto wallet saying it has been processed,” read one post on X.

On Tuesday, Bovada said the issues had been remedied.

We’re pleased to report that all deposit issues have now been resolved and delayed transactions have been processed,” a Bovada statement read.

While some comments on X said their transactions and bonuses had finally been executed, many others said they were still encountering problems.

Bovada Acknowledges Troubles

In a follow-up statement issued Wednesday, Bovada conceded that its previous post was premature and that the fixes the online gaming operation made aren’t immediate on the consumer’s end.

We see you. We hear you. We’re still here with you. We have to work through the backlog of contacts while we were out. We can confirm that everything is working as expected, however, it will take us some time to work through it,” the vague statement began.

“For those who have reached out, our player service teams are working through your issues as fast as we possibly can. For the majority of us, it’s game time. Thanks again for your patience,” the release continued.

Comments to the X post were flooded with customers asking when their weekly crypto bonuses would post. Some said their accounts remained disabled, and others highlighted that the Mega Scratch Card promo was removed without explanation. 

Offshore Outfit

Bovada, formerly Bodog until 2011, is a website that claims to be licensed and regulated by the Union of the Comoros and the Central Reserve Authority of Western Sahara. The company is headquartered in Costa Rica.

Bovada is no longer accessible in 17 states and Washington, DC, after officials in those jurisdictions ordered the online business to exit their markets on allegations that the website is an illegal gambling enterprise.

“Bovada has presented itself as a legitimate American gambling operator, but without any proper Massachusetts license,” said Massachusetts Attorney General Andrea Joy Campbell. “Unlicensed operators pose a substantial danger to consumers because they do not go through the same rigorous review as licensed operators, have limited or no protections against gambling addiction and underage play, and do not provide consumers with reliable access to their funds since most unlicensed operators are offshore.”

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